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Refund policy

Facelogic Upland Return and Refund Policy

This policy applies to retail products purchased directly from Facelogic Upland. It does not cover spa services, memberships, or appointment cancellations.

Change-of-mind returns
We accept a return request within 30 calendar days of delivery for online orders or purchase for in-spa purchases, only if the product is unopened, unused, unaltered, in its original packaging, and the original seal is intact. A receipt or order confirmation is required. Products purchased from another retailer are not eligible.

Opened, unsealed, or used personal-care products are final sale and are not eligible for return, refund, or exchange, even if lightly used. Items marked final sale, or items damaged by the customer after delivery or purchase, are also not eligible for change-of-mind returns.

How to request a return
Contact Facelogic Upland through the Contact page before sending an online order back. We will provide return instructions. Online orders must be mailed to the return address we provide after approval. Unapproved or incomplete returns may be refused. In-spa purchases must be returned in person to the Upland location. For online orders, the customer is responsible for return shipping; Facelogic Upland does not provide prepaid return labels. Original shipping charges are not refundable for change-of-mind returns.

Refunds
Eligible products will be inspected after receipt. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund; your payment provider may take additional time to post it.

Wrong, damaged, or defective items
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and details so we can review it and provide any remedy required by applicable law. Nothing in this policy limits rights or remedies that cannot legally be waived.